Companies invest heavily in IT to systemise, harmonise, support and automate business processes; often in response to internal necessity, such as planned growth and expansion, or in response to external activity resulting in increased need for change, such as smarter business intelligence or more stringent governance.
As such, the pace of new technology introduction is unprecedented, and disruptive technology is making waves in almost every industry resulting, in many cases, in a surge of IT projects and changes that are inevitably putting pressure on companies’ IT and administrative organisations.
To put this into context, take a look at one of your key processes, whatever that may be, and chances are you’ll be able to find some way to improve it with IT. For example, some time back we worked with a popular national bread and pastries wholesaler who would advertise new products on the TV. However, not all of the products were available all of the time in all of the stores.
When customers were unable to find what they were after they would often call the customer services telephone line in a bid to track it down. A simple process, in theory, but in reality that meant the representative they were put through to navigating three separate systems in order to discover where recent shipments had been delivered, to then trawl through those to ascertain which retailers were in close proximity to the caller. Ultimately the information needed to find its way to a simple enquiry where the customer or the service representative would enter a postcode and find local retailers who’ve been shipped a particular product in the last 24 hours; but that actually requires a fair amount of technology! For example, is there an accessible public portal for a customer to make such an enquiry for themselves, what is the approach to quick application development in the wholesaler’s IT solution landscape, and where is the data to come from and does it need to be real-time?
Then we needed to look at which resources are available to deliver the requirement, how long will it take to complete, and how will the application be supported and how will training take place? It’s all perfectly achievable, if you have the right knowledge and expertise, but it’s a journey that must be carefully navigated to ensure that operations are not stalled in the interim. After all, whilst continuous Improvement may lead to a high degree of systemisation, where there is systemisation there needs to be great design, fault tolerance and support.
To deliver such consistency throughout the entire process Cloud Kickers Labs, the software arm of Cloud Kickers Group, has produced an excellent ERP adapter that enables the team to offer a rapid assessment capability initially across many SAP modules. Including, but not limited to Sales, Order Fulfilment, Inventory Planning, Sales and Operations Planning, Inventory Management, Quality Management, Standard Costing, Warehouse Management, Access Control and Segregations of Duty.
No matter what is driving your digital evolution, or at what stage you are currently at, we have the skills needed to identify the individual needs and requirements of the business in question; to review and redress the shortfalls of the existing system landscape and how any new product will work alongside it; and to consider the immediate and ongoing management needs of the upgrades.
Our approach brings order, process and predictability not only to identifying and resolving problems, but also potential opportunities; and we can help with stabilising and troubleshooting an existing system, embarking on a transition period, or reaching the ‘end of life’ stage of proceedings too.
Get in touch and have your first conversation with a Cloud Kickers Solution Architect to find out how we can help to systemise, harmonise, support and automate business processes.